At Auto Candy, we stand behind the quality of our products and want you to be fully satisfied with your purchase. That’s why we offer a 15-Day Money-Back Guarantee on all purchases. If for any reason you’re not completely satisfied, you can return your item within 15 days from the date of delivery, subject to the terms and conditions outlined below.
Terms and Conditions:
Eligibility:
To be eligible for a refund or exchange, the product must be returned in its original condition, including all accessories and packaging. Items that are damaged, incomplete, or not in their original packaging may not qualify for a refund or exchange.
Initiating the Return or Exchange:
To begin a return or exchange, please contact our customer service team within 15 days of receiving your product. You can reach us via email at support@autocandyfragrance.com. Be sure to provide your order number and reason for the return or exchange.
Free Return and Exchange:
We offer free return shipping and free exchanges for all eligible products within the 15-day return period. A prepaid shipping label will be provided upon approval of your return or exchange request.
Refund Process:
Once we receive and verify the returned item meets our eligibility criteria, we will process your refund or exchange within 7 days. Refunds will be issued to the original payment method. Please note that the refund may take additional time to appear in your account, depending on your financial institution’s processing times.
Exclusions:
This Money-Back Guarantee does not apply to products that have been misused, damaged due to neglect, or improperly handled.
Policy Changes:
Auto Candy reserves the right to update or modify this refund policy at any time without prior notice. Any changes will take effect immediately upon posting on our website.
If you have any questions or need assistance with a return or exchange, don’t hesitate to reach out to our customer service team at support@autocandyfragrance.com. We’re here to help!