At Auto Candy, we understand that circumstances may change, and you might need to cancel your order. Please review our cancellation policy for more details:
Cancellation Before Processing/Shipping:
- Orders can be canceled before they have been processed and/or shipped.
- A 15% cancellation fee will be applied to cover restocking fees and any charges incurred by us from credit card companies for processing refunds.
- To request a cancellation, please contact our customer support team at support@autocandyfragrance.com with your order details as soon as possible.
Cancellation After Processing/Shipping:
- Once an order has been processed and/or shipped, we are unable to cancel it.
- In such cases, the terms of our Return & Refund Policy will apply. Please refer to that policy for further instructions.
Invalid Reasons for Cancellation:
Please note that the following reasons for cancellation cannot be honored:
- Buyer no longer wants the items.
- Buyer found the items cheaper elsewhere.
Once an order is submitted, the buyer enters into a legally binding contract with Auto Candy to purchase the items in that order.
Contact Us:
For any questions or assistance with canceling your order, please reach out to us at support@autocandyfragrance.com. We are here to ensure your satisfaction with our products and services!